This e-learning course covers the following topics:

• The communication cycle
• Communication in different contexts
• Types of communication
• Barriers to communication
• Inclusive communication
• Overcoming barriers to communication
• Consequences of ineffective communication
• Effective communication in the workplace

As part of this course, learners will be required to complete a series of multiple-choice questions.
On the completion of this course, learners will receive a personalised certificate, which they will be able to print out.