This e-learning course covers the following topics:
- The communication cycle
- Communication in different contexts
- Types of communication
- Barriers to communication
- Inclusive communication
- Overcoming barriers to communication
- Consequences of ineffective communication
- Effective communication in the workplace
As part of this course, learners will be required to complete a series of multiple-choice questions.
On the completion of this course, learners will receive a personalised certificate, which they will be able to print out.